Senior Tech Services Specialist

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best! Benefits Offered by CoBank:

• Careers with a purpose
• Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education up to $10k per year
• Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

Are you passionate about technology and thrive on solving intricate business challenges? Do you enjoy working in a dynamic, collaborative, and inclusive environment? At our company, you will be immersed in an innovative tech ecosystem, addressing the needs of real customers. We're actively seeking Senior Tech Services Specialists who share our enthusiasm for building cutting-edge products using automation across cloud and on-premises infrastructure, as well as leveraging emerging technologies. As a Senior Tech Services Specialist, your role is pivotal in ensuring seamless collaboration between support and operations teams, ultimately delivering high-quality support services in the cloud environment. You will collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in cloud environments with automation tools. You will share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community.

• Provides support for end-user computing issues, including troubleshooting and resolving complex problems.
• Administers and supports Microsoft 365 services, including Exchange, SharePoint, and Teams.
• Supports the resolution of production issues promptly, engaging IT and vendors as needed. Provides workday and after-hours support as needed.
• Identifies and develops solutions that enhance quality, delivery speed, and efficiency, prioritizing automation technologies to improve customer and employee experiences. Implements platform integrations and automations between various cloud platforms.
• Develops automation using a variety of programming languages and tools, including Bash, PowerShell, and Python, with minimal assistance from others.
• Develops process automation using the Software Development Lifecycle (SDLC) via CI/CD pipelines and related tools to streamline software delivery.
• Collaborates closely with senior engineers, product managers, and cross-functional teams to contribute to the delivery of cloud-based solutions that meet high standards of performance, security, and scalability.

• High school diploma or GED required
• Bachelor's Degree in Information Technology or a similar field preferred

• 4 years of experience in technical support required
• 2 years of experience in site reliability engineering, platform administration required
• COMPTIA A+ or Microsoft Certified Professional preferred
• Strong technical skills in end-user computing and troubleshooting.
• Ability to analyze complex problems and develop effective solutions.
• Experience in managing ticket fulfillment and resolution processes.
• Proficient in scripting and automation tools, including Powershell and Bash.
• Proficient in Windows, MacOS, and MobileOS support and troubleshooting.
• Proficient in IAM principles and practices.
• Advanced knowledge of cloud platforms, particularly Microsoft 365.
• Intermediate understanding of AWS services and their applications.

The typical base pay range for this role is between $75,000 - $85,840. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

REASONABLE ACCOMMODATION

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.